This Privacy Policy explains how Silver Place Academy handles personal data in connection with its website and professional development courses. It describes what we collect, how we use it, when we share it, and the choices available to users.
This introductory summary highlights the main areas addressed in the policy and directs readers to the related support and governing terms.
Subject to legal limits, you may ask to access, correct, or update your personal data, and you may object to or restrict certain processing where applicable. You may also request deletion in appropriate circumstances, although some records may need to be retained for legal or operational reasons.
To help us process a privacy request, please provide enough information to identify the relevant records and describe the action you want us to take. We may need additional details before responding, and we may decline a request where the law permits or requires us to do so.
We keep personal data only for as long as needed for the purpose for which it was collected, to meet legal or accounting obligations, to resolve disputes, and to maintain records of transactions and communications. When data is no longer required, we will delete it, anonymise it, or securely archive it where deletion is not immediately possible.
When we update this policy, we will post the revised version on the website and adjust the effective date where appropriate. If a change materially affects how we handle personal data, we will take reasonable steps to draw attention to it through the site or other suitable communication channels.
We may collect identifiers such as name and contact details, account and enrolment information, payment-related records where needed, course preferences, communications, and technical data such as device, browser, log, and usage information. We use this information to operate the website, manage registrations, respond to enquiries, and support professional development services.
We collect personal data directly from you when you submit forms, register interest, enrol, or contact us. We also receive data from service providers that support hosting, analytics, payment processing, and communications, and we generate certain technical records automatically when you access the site.
Our site may use essential cookies to support core functions, preference cookies to remember settings, and analytics cookies to understand site performance and usage patterns. Cookies may be session-based or persistent, depending on their purpose and the service involved.
You may manage cookies through your browser settings and, where available, any on-site preference tools. If you block certain cookies, some features may not function as intended, including saved preferences and parts of the enrolment or login process.
We use personal data to provide and improve the website, manage enquiries and registrations, deliver course-related services, process transactions, maintain security, monitor performance, prevent misuse, comply with legal obligations, and keep internal records. We may also use contact details to send administrative messages about accounts, enrolments, or policy updates.
We may share personal data with hosting, analytics, payment, communications, and other operational providers that support our website and course services. These parties act on our instructions for defined purposes and are expected to handle information in a manner consistent with their service role and applicable obligations.
We may disclose personal data where required by law, regulation, court order, or lawful request from a public authority. We may also share information where necessary to establish, exercise, or defend legal claims, or to protect the rights, safety, or security of Silver Place Academy, our users, or others.
Use the listed contact channels for questions about this policy or your personal data.
